Effective Date: February 3, 2026
1. Shipping Area
We currently ship only within the United States.
2. Free Shipping
We offer FREE shipping on all U.S. orders.
3. Order Cut-Off Time
Orders placed on business days by 5:00 PM (MT) are typically processed the same day when possible. Orders placed after the cut-off time, on weekends, or on holidays are processed on the next business day.
4. Processing Time
Our standard processing time is 1–2 business days. This includes order review, packing, and preparing the shipment for carrier pickup.
5. Delivery Estimates
After processing, standard delivery is estimated at 5–7 business days (U.S.). Delivery timeframes are estimates and may vary due to carrier performance, weather, or peak shipping periods.
6. Tracking Information
Tracking details are provided when available. Please allow 24–48 hours for tracking updates to appear once you receive the shipment confirmation.
7. Address Accuracy
Please double-check your shipping address before submitting your order. Customers are responsible for issues caused by incorrect or incomplete addresses, including delays, returns to sender, or failed delivery attempts.
8. Shipping Delays
Occasional delays can happen due to carrier or weather disruptions. If your package appears delayed beyond the normal timeframe, contact us and we’ll assist with checking the status.
9. Contact Information
NOVACOMB LLC (EIN: 33-2129541)
Address: 6600 MENAUL BLVD NE, ALBUQUERQUE, NM 87110
Email: support@novacomb.store
Phone: +1 505-988-3394
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MT)
Website: https://novacomb.store/