Novacomb 14-Inch Carbon Steel Wok (Pre-Seasoned)

Return and Refund Policy

Effective Date: February 3, 2026

1. Return Window

Return requests must be submitted within 21 days of delivery.

2. Return Eligibility Requirements

To qualify for a return:

1. Items must be unused and in original condition
2. Original packaging should be included if applicable
3. Proof of purchase is required (order number or receipt)

3. Non-Returnable / Non-Refundable Situations

We may deny returns or refunds for:

1. Items damaged due to misuse, accidents, or improper care
2. Returns requested after the 21-day window
3. Custom or personalized items once production has started (only if applicable to the product purchased)

4. How to Request a Return

1. Email support@novacomb.store with your order number and the item(s) you want to return.
2. If approved, we will send return instructions.
3. Ship the item back following the instructions provided.

5. Return Shipping Costs

1. Customers are responsible for return shipping unless the item is defective, damaged upon arrival, or the wrong item was sent.
2. We recommend using a trackable return method.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us promptly. We may request photos and order details. If confirmed, we will provide a replacement or refund and cover return shipping where required.

7. Refund Timing and Method

1. Approved refunds are issued to the original payment method.
2. After approval, refunds are typically processed within 5–7 business days.
3. Banks and payment providers may take additional time to post the refund.

8. Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has already shipped, you’ll need to follow the return process after delivery.

9. Return Address

Do not send returns without contacting us first. If authorized, returns are typically sent to:
NOVACOMB LLC
6600 MENAUL BLVD NE, ALBUQUERQUE, NM 87110

10. Contact Information

NOVACOMB LLC (EIN: 33-2129541)
Address: 6600 MENAUL BLVD NE, ALBUQUERQUE, NM 87110
Email: support@novacomb.store
Phone: +1 505-988-3394
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MT)
Website: https://novacomb.store/