Effective Date: February 3, 2026

1. Overview

NOVACOMB LLC (“NOVACOMB,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or shop at https://novacomb.store/ (the “Site”).

2. Information We Collect

We may collect the following categories of information:

  1. Personal details you provide: name, email address, phone number, billing/shipping address
  2. Order and transaction information: products purchased, order history, payment confirmations (we do not store full payment card numbers)
  3. Customer support information: communications you send to us (emails, messages, return requests)
  4. Website and device data: IP address, browser type, device information, pages viewed, and general site interaction data
  5. Cookies and similar technologies: described in Section 6

3. How We Use Your Information

We use personal information to:

  1. Process orders, payments, shipping, and delivery
  2. Provide customer support and respond to questions
  3. Send order-related updates (receipts, shipping confirmations, service notices)
  4. Improve our Site, products, and customer experience
  5. Detect and prevent fraud and maintain security
  6. Comply with legal and regulatory requirements and enforce our policies

4. How We Share Information

We do not sell your personal information. We may share information in limited situations, including:

  1. Service providers that help operate our business (payment processors, shipping carriers, email platforms, analytics providers)
  2. Legal and compliance reasons (to respond to lawful requests or protect rights, safety, and property)
  3. Business transfers (in connection with a merger, acquisition, or sale of assets, where permitted by law)

5. Data Retention

We retain personal information only as long as necessary for order fulfillment, customer support, legal/tax obligations, dispute resolution, and policy enforcement.

6. Cookies & Tracking Technologies

We may use cookies and similar tools to:

  1. Enable core site features (such as checkout and cart functionality)
  2. Understand website performance and usage
  3. Support security and fraud prevention
    You can control cookies through your browser settings. Disabling cookies may affect certain site features.

7. Your Privacy Choices

Depending on your location, you may be able to:

  1. Request access to certain personal information we hold
  2. Request corrections to inaccurate information
  3. Request deletion of certain personal information (subject to legal exceptions)
  4. Opt out of promotional emails at any time
    To submit a request, contact us using the details in Section 11.

8. Security

We use reasonable safeguards designed to protect your information. However, no online system can be guaranteed 100% secure.

9. Third-Party Websites

Our Site may include links to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. Contact Information

NOVACOMB LLC (EIN: 33-2129541)
Address: 6600 MENAUL BLVD NE, ALBUQUERQUE, NM 87110
Email: support@novacomb.store
Phone: +1 505-988-3394
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MT)
Website: https://novacomb.store/